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Introduction
Below are the most common problems clients put forward report in tickets with regard to concerning the Adobe InDesign server and InDesign files.
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Issue description & Solution
“Invalid file” as the result of the analysis process
If you access the workflow and see the an Invalid file message, there are two possible causes for this status:
The file has an incorrect structure
Solution: In first case, make sure that a First ensure that an InDesign file has the correct file structure:
Avoid using text for translation inside images. Text inside raster images (such as PNG/JPG/JPEG) cannot be sent for translation.
Make sure to show Ensure that hidden characters are being displayed.
Use hard return correctly - , to create a new paragraph, not to wrap text!
Avoid using tabulation (the Tab key): use indentation instead.
Use Paragraph styles to format text.
Make sure that the language attribute is applied correctly.
Pay attention to hyphenation.
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The InDesign server that
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XTM Cloud uses to process files has either stopped or
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is having problems
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processing the file
Solution: In such a case, please, raise create a proper suitable ticket to for the XTM International Support team and provide details.
“No content” as the result of the analysis process
If you access the workflow and see the No content message, there are two possible causes for this status:
By default, XTM by default Cloud is not extracting locked and/or hidden layers
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Solution: Make sure that the content you do want to translate is not either on neither in the hidden or locked layer because it is not extracted by XTM Cloud. 2.
InDesign configuration (ITS) has been applied incorrectly by our XTM International Support team or a file with a different structure has been used with a
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particular set of ITS rules
Solution: In such a case, please, raise create a proper suitable ticket to for the XTM International Support team and provide details.
File has “erred out” as the result of the analysis process
If you access the workflow and see the Book icon, then it that means that there was an error and the file erred out and failed to processwas not processed. Below you will find the most common reasons for such a state of affairsthis situation:
Invalid InDesign version
XTM for file processing purpose utilizes Cloud uses a specific InDesign server version for file processing. It means that if you have the INDD file created with a version higher than the one currently supported by our product, such a file will fail to process.
The IDML file, on the other hand, due to its specification, is not subject to this version restriction and XTM Cloud will process it correctly.
Solution: To amend resolve this issue, please, either downgrade the InDesign version of your INDD file or try using IDML files instead. 2.
Temporary server issues
Solution: On rare occasions, there are problems between the XTM Cloud and InDesign server. In the majority of situations, such issues are temporary and after a time, when a user will trigger triggers reanalysis of the project's reanalysis, the file will be processed correctly.
If the problem keeps on persisting, please, raise create a proper suitable ticket to for the XTM International Support team and provide details.
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InDesign file analysis process
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takes too long
Solution: The InDesign Server places files in a queue and processes them one by one. In some cases, with many large files, the analysis may might take quite a long time. This is because the file is still in the queue and must wait until the analysis of the preceding files is finishedfinishes. On the In XTM cloudCloud, we currently only have only one queue to analyze the for analyzing InDesign files. Once the files are have been processed, they are sent back to XTM Cloud.
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Font text overflows outside of a text box or
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button
Text boxes as well as and buttons in InDesign documents have no capability for are in capable of "stretching". It means that each time a given particular text box has a predefined length, any text that will exceed this length will end up overflowing a given particular element.
Solution: Since XTM Cloud, due to the InDesign files' specification, has no technical means to address this issue, it is advised either to design your files to be ready for future translation or to engage in an additional DTP step. Please, design Design text boxes so that there is plenty of space left for translation texts, which might be significantly longer than the source text.
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InDesign plugin deleted on target file generation
Some clients utilize use various plugins in their InDesign when creating source documents. Such plugins are likely to be removed from a given document upon the target file generation.
Solution: If you find that your XTM Cloud instance has removed such a plugin of this kind, and it is crucial for you to have it, please, contact our XTM International Support team and provide details.
Source INDD file produces INDD and IDML target files upon generation
Such generation happens Generation is performed if you submit an INDD file that was has been created using the an InDesign version that is older than the one installed on our server. The output INDD will be updated to the version we are operating on, and for some users, it that would render it inoperable. For this reason, we deliver an additional IDML file that can be opened by virtually by any InDesign version.
Solution: This is expected behavior on our system's part.
Source INDD file produces only an IDML file
This is a variant of the issue above. It usually happens when the InDesign server has difficulties with producing an output INDD file. The most likely root cause of this problem is that the translation overflowing overflows a text frame/box that is set in the source file.
Solution: Below are some steps that you can take to either prevent this issue or to address resolve it post factum:
Ask the file's creator to design change the file in such a way 's design so that the text frame/box will have some additional more room for the potential translation.
Take the output IDML file and engage in perform an additional DTP step in order to reshape the text frame/box. Once you are donehave finished, convert the file to the INDD format.
IDML/INDD target files are not opening
It might be the case happen that you generated generate a target file from XTM , Cloud but it is does not opening open in the proper correct software. On the other hand, there is another version of the same file, translated into a different language (or not translated, but generated as a target), that does open, which means that it is not a “reversor” "reversor" problem. This leaves us with the inline tag placement issue, which may : incorrectly placed inline tags might be anywhere in the file.
Solution: You can easily track down the affected segment in XTM Workbench on your own with a few steps:
Take the faulty target IDML/INDD file and create a TEST project with it.
The analysis will most likely fail, and you will see the reason in an error message in Project editor → Workflow → (open “error message” log).
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Unzip the
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IMDD file on your computer and
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go to the file using the path from the above stack trace.
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Search for the suggested keyword (in this case, xtm:style).
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Use the translatable text
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along with search/filter segments in XTM Workbench.
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As you can see, this segment causes the issue
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. If possible, arrange a better
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placement of the inline tags.
Hidden text is showing in XTM Workbench despite not being visible in the source file
Sometimes you might see some segments in XTM Workbench which are not visible in the source file. Such content can be found within the XML structure of the file. IDML files are saved in XML format, which is readable by both humans and computers.
Examples:
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<AuthorTitle>Contributor</AuthorTitle>
<Description>Produktionsanlagen der Chemieindustrie und Pharmaindustrie</Description>
<CopyrightInfoURL>https://www.gettyimages.com/eula?utm_medium=organic&utm_source=google&utm_campaign=iptcurl</CopyrightInfoURL> |
Most of the information can be found in the file info tab for file creator, these values are saved automatically by InDesign.
Solution: Contact the XTM Support team and request creation of a proper configuration that will exclude the hidden content from translation in XTM Cloud.
InDesign issues
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relating to XTM Visual
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mode (Visual Editor)
There is a separate, dedicated article that deals with various issues pertaining relating to XTM Visual Mode mode (Visual Editor), including but not limited to InDesign issues. Please, familiarize yourself with Read it if you did not find the solution above: XTM Visual Mode (Visual Editor) - – most common issues & troubleshooting.