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Solution: Ensure that you have only one XTM Workbench tab open at a time by closing the rest. If you still experience the issue, perform the basic troubleshooting steps specified in the first issue above.
Segments locked up in XTM Workbench due to no editing rights
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This issue occurs when you open XTM Workbench in <em>“Read-only</em> mode, for a particular file.
Solution: Ensure that the Read-only option is not selected when accessing XTM Workbench.
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Segments locked in XTM Workbench by another user
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Our editing tool only permits one user to operate on a particular part of the document at a particular time. If, for example, you have your file opened in the 1-100 segment range, the second user who attempts to access that part of the file will find that they are locked because the previous user's session is still active.
What is more, if another user enters the next workflow step right after the preceding step is finished, the segments will also be locked.
As in the case of the previous issue, this, is yet another security measure. It prevents two linguists from modifying the same part of a file at the same time.
Solution: This behavior can be modified by using different workflows, but as a rule of thumb, you should just close the XTM Workbench window, wait patiently for around 10 minutes and then start the editor again.
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XTM Workbench
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If the lock is only on one file and does not time out after some fixed time interval, moving your workflow back or forth solves the issue.
XTM Workbench cannot be opened for subcontracted projects
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The XTM Workbench shortcuts are set per user. |
The message: New window cannot be opened due to browser settings pop-ups and redirects are not allowed. Please change the relevant browser settings and then refresh Workbench. displays when trying to open an XTM Workbench session in a separate tab/window in a browser.
Sometimes you might want to open up an XTM Workbench session in a separate window/tab but you see the following message in the editor:
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As the message suggests, the issue is related to the setup of pop-ups and redirects in your browser. You cannot open XTM Workbench in a new tab/window since your browser does not allow sending pop-ups and using redirects.
Solution: To resolve the problem, depending on the browser you are using, you need to find relevant browser-specific instructions for how to change proper settings – specifically, unblock pop-ups.
For example, here are the instructions with regard to Google Chrome: Block or allow pop-ups in Chrome.