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Sometimes, you might experience when the TM import/export process does not finish at all in the XTM Cloud UI, which is reflected in the Status stuck at In progress.
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Solution: This issue mostly stems from two things:
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Since both cases might require in-depth analysis on the back-end side of your XTM instance, do not hesitate to reach out to the XTM Support team and provide relevant details.
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Before creating a ticket, however, make sure you have a good understanding of what TM reindexing is and what details to include on the ticket form. You will find this information in the relevant article: Reindexing of translation memory.
TM export file cannot be downloaded because of the file generating endlessly
Solution: Sometimes if the file is huge, the generation takes much longer than usual. Wait a little until the generation stops. It should download immediately afterward.
Tags that are visible in XTM Workbench are not displayed in TM → Manage, in the XTM Cloud UI
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