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The data in question is absent from your source file in the first place, in which case you should double-check if this is truly the case. It might happen that clients overlook that fact when preparing source files for translation.
There might be an issue on the XTM Cloud side that would need fixing. In such a case, once you have made sure that your source file does contain the nodes in question, do not hesitate to contact the XTM International Support team and describe the problem.
Why are there so many green inline tags displayed in the source segments for a particular file in XTM Workbench?
Sometimes you might experience a great number of green inline tags displayed in the source segments for a particular file in XTM Workbench. In the vast majority of cases, when you go to the { } Inline tags section of the docked panel, what you might observe is that those green inline tags are related to the so-called Spacing.
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On the XTM Cloud side, there is not much that can be done with the said inline tags. One of the core principals of file processing in XTM Cloud is to maintain file structure consistency between the source and target files. Therefore, the tags in the source file must also be included in the target file.
The source of these inline tags are differences in spacing. A lot of different spacing mostly occurs when source files are converted from some other extensions, such as PDF.
Therefore, the best solution to reduce the number of tags is preprocess files and standardize spacing.