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Ensure that the Yes, save results in user record LQA option is enabled in the Workflow editor, for the step in which LQA evaluation is to be performed.
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Ensure that the LQA-preceding step is fully performed by the assigned linguist (LQA-related segments must be manually confirmed so that they have green status in XTM Workbench).
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Ensure that the very LQA step is fully performed by the assigned linguist (LQA-related segments must be manually confirmed so that they have green status in XTM Workbench).
Ensure that both linguists (Translator and LQA reviewer) stay assigned to the relevant steps after finishing the LQA step. If either of them are missing at that time, the LQA report will not be generated.
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The zipped package only contains a TEXT file with the following error message:
YYYY-MM-DD HH:MM:SS – An error occurred while downloading the file |
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Solution: To troubleshoot a persisting case for the past files, you first of all need to enable the relevant user’s LQA access rights (if you have not done this yet). However, if this action does not avert the problem, do not hesitate to contact the XTM Support team, as proper changes on the database site might be needed. Once this is finished, you should seamlessly access the affected LQA reports.
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If all the cases described above have been verified, but the issue still occurs, create a support ticket for the XTM International Support team and provide all the details needed for investigation.