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Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
If it is not, check the Preserve log box.
Click the crossed-circle button to clear any existing logs from the Network tab.
Reproduce the issue while the network requests are being recorded.
Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
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As has been shown in the screenshot above, by pressing enter XTM will complete the segment AND , go to the next segment and select the best TM match. If you would like to avoid this behavior, it would be best to re-map the enter key to a different shortcut, that has not yet been used in the your mapping.