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In such cases, to assist you more effectively with the issues you are encountering with AEM, we always ask that you provide additional information whenever you report a problem.
Specifically, it would be extremely helpful if you could include the logs from the operation in question, in your JSM request. These logs are crucial for us to diagnose and resolve the issue promptly, as they provide detailed insights into what might be going wrong. Read the following article, to learn how to access and download logs from your CMS: AEM: Where are logs located and what information do they contain?.
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