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Connection problems between the AEM CMS and XTM Cloud.;
Failed target file generation on the XTM Cloud side.;
Some other obscure problems occurring in your CMS at the moment.
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Connection problems between the AEM CMS and XTM Cloud
You should make sure that XTM Translation Cloud Configuration should be properly configured for your site.
On your CMS instance, access the following path
/mnt/overlay/cq/translation/gui/content/cloudservices.html.Search for your XTM configuration and open it for edition.
Check that all the required data is provided and that no errors are displayed.
Go to
/services/xtm/rest-connection-test?configurationPath=<PATH_TO_XTM_CLOUD_CONFIGURATION>and check if the REST connection is working (i.e. http://localhost:4502/services/xtm/rest-connection-test?configurationPath=/conf/wknd/settings/cloudconfigs/translation/xtm/xtm).
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The next step you should take is to make sure that the relevant target file was successfully generated for a related XTM project in XTM Cloud. For this purpose, in XTM Cloud, enter a relevant project, go to the Project Editor → Files section and check the status of your target file.
If you spot an actual error with the file generation, it might be due to quite a few reasons. Read the following article, to try to identify the actual root cause as well as resolve the problem: Target generation – most common issues & troubleshooting.
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Some other obscure problems occurring in your CMS at the moment
Sometimes, there might be a suspicion that there is an issue issue is likely to occur on theside of your CMS.
In such cases, to assist you more effectively with the issues you are encountering with AEM, we always ask that you provide additional information whenever you report a problem.
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