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The TM matches from the old project are set as not approved and you do not allow using not approved translation memory in your current project.
The new project was created before the TM entries were created, and you did not open XTM Workbench in the Edit Mode yet, so a match update was not triggered.
You are using a TM penalty profile that penalizes matches from the old project.
The old project was created under a different customer that the new project does not have access to.
The language combination is not exactly the same. It perhaps uses different variants.
The TM tab gets stuck upon selecting a customer
Sometimes, you might encounter an issue that after selecting a specific customer in the TM tab (TM → Manage), the entire tab gets stuck and the source and target language cannot be chosen (they are greyed, which renders the TM module not operable at all at the moment.
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A good practice in this case would be to contact other team members and confirm if they are also experiencing the same issue. Usually, this problem is global. |
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Solution: This problem might stem from a couple of potential reasons. The two most prominent ones are as follows:
extensive TM base → It may occur that the translation memory for a particular XTM customer is quite vast. In most such cases, you should just wait a little bit longer for the system to finish loading up all of requested TM. After a while, the dropdowns for selecting a language combination as well as specific projects should be available. If, however, the problem persists, do not hesitate to contact the XTM International Support team and provide details.
Issues with spelling dictionaries on the back-end side → This might be another cause standing behind the issue with the TM tab getting frozen. If the tab will not be available a couple of seconds after selecting a customer, do not hesitate to contact the XTM International Support team and provide details.