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You might sometimes encounter different problems with the connection to and/or performance of the XTM Cloud platform. The reason for problems of this type might vary, depending on the client, client geographical location, the way the client connects to the Internet and the overall stability of the Internet itself, etc. Therefore, this does not necessarily mean that the issue is always on the XTM Cloud side so, before creating a ticket to the XTM International Support team, we highly recommend that you first check the user’s end environment to make sure that no issues are present there.

Note
IMPORTANT! Keep in mind that the basic troubleshooting should also be done when a single XTM component is not working; for example, the TM module. (TM tab Image Added

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Guidelines

A connection problem between the device and XTM Cloud server might prevent some requests from getting a response from the server. As mentioned in the previous section, such problems might usually be caused by Internet issues at the user end or by global network issues. Also, in most cases, such issues are just temporary and the user can work after a while.

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