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Sometimes you might unintentionally delete some projects and project-related TM from the XTM Cloud UI. Most probably, you might use the Delete project and project TM option on a wrong project, from the project’s context menu (Projects → Project list → Simple search → project’s context menu → Actions → Delete project and project TM).
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In this case, it is possible to restore both deleted projects as well as its TM by the XTM International Support team. However, there are some restrictions to that.
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A project that was deleted in XTM Cloud can be restored in the UI only within 7 days after the project’s deletion. Once 7 days have been passed, the project files are removed from the server irrevocably and the projects in question can no longer be restored.
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Though this time frame it can vary from server to server, it this time frame is usually 7 days. Contact the XTM International Support team for more information to learn what it looks like on your XTM instance. |
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IMPORTANT! Note the distinction between deleted and archived projects, since the process for activating restoring them on the back-end side of your XTM instance looks completely different. To learn more about activation of archived projects, see the following article: Project activation – most common issues & troubleshooting. |
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