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When adding new languages for multi-lingual support to your Intercom Help Center, it’s necessary to first add these languages in the Settings tab.
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As well as manually enter a Page Title under Settings > → Content > → Header Content section.
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This content cannot and will not be translated by a Locale project; see below and in our article on Creating an Intercom Help Center localization project
Settings > → Content > → Welcome Message: This section contains default title text, and cannot be accessed by Locale for translation. This means, if the text fields are left empty in your Intercom instance, they will automatically be populated with content such as “Advice and answers from the [Company Name] Team”.
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This content will be translated automatically by Intercom unless manually input by the user. In either case the translation source is not known as this is not accessible or translatable by Locale or Lang Connector.
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To enable content for translation into different languages in your Intercom Help Center, as mentioned above it’s necessary to first add these languages under the Articles > → Settings > → General section.
As mentioned above, when adding new languages to your Intercom Help Center, the text field under Settings > → Content > → Header for Page Title must be manually populated with content. Otherwise, this language cannot be successfully added and saved in the Intercom instance, which means Locale cannot process the translation request.
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