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In the vast majority of cases, the lack of content extracted from the source file might stem from an incorrect Filter Template that has been applied to the project. For this reason, make sure to first review the Filter Template used in this project. If you are not sure of the Filter Template’s settings, do not hesitate to contact the XTM Support team for help.
Is it possible to exclude highlighted parts of the text in MS Word files from translation in XTM Cloud?
Naturally, it is possible to exclude highlighted parts of the text in MS Word files from translation in XTM Cloud. Contact the XTM International Support team to have it configured for you on the back-end side of your XTM instance. In a JSM request, provide a sample source file with highlighted text, which shall be excluded from translation.