...
Solution: If your project matches those criteria, create a suitable ticket for the XTM International Support team and provide the following details:
Customer ID (see How to find a customer ID for help),
Project ID (see How to find a project ID for help).
| Note |
|---|
IMPORTANT! Due to the nature of the method described above, the specified projects will be available after 6 to 12 hours. |
...
Solution: If this is the case, create a suitable ticket for the XTM International Support team and provide all the necessary details.
Possibility to restore a deleted project
Solution: It is possible to restore a deleted project, but only within 5 days since its deletion. After this period, all the data is permanently deleted and cannot be restored. If your project meets this necessary criterium, contact the XTM Support team and request a project retrieval.