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Introduction
This article provides answers to questions frequently asked by clients when they begin working with the Bridge connector.
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Questions and answers
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Why was my project not created in XTM Cloud?
A: There could might be a few reasons why the project did not arrive at your XTM instance.
The first thing worth checking is the package itself if it was not moved to the “invalid” directory.
In most cases, it could might be related to a the uploaded package' wrong folder structure of the uploaded package or using the wrong language code.
The second reason is the situation when we are using the a new language code which was not mapped previously in the connector configuration.
The third reason, which is happening happens rarely, is the downtime of the connector instance.Q2.
Why was my project not retrieved on
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FTP?
A: If the project did not arrive to your FTP once it was completed, it is worth checking if the target files were properly generated (without any errors in the “Files” tab), under Files tab, in the XTM Cloud UI). Within the history of the target file generation we should be able to identify if whether or not the target was properly generated by the connector user.Q3.
How can XTM Bridge
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determine
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target languages?
A: We have a few options to determine the place from which place XTM Bridge should inherit the languages:1. Hardcode
Hard-code one target language
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.
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Determine the target languages through the language folder in the package structure, which requires uploading the source files via proper folders named by the language code
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.
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Determine the language by the file name
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in which we can include the language code
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.
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Why are not all files
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being passed to XTM Cloud?
A: It is possible that the connector was configured to pass only a specific file extensions for translation in XTM Cloud, and it basically omit some other filesomits any other file formats.Q5.
Why cannot I
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connect to
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FTP, to upload the package?
A: Most frequently In the vast majority of cases, this happens when one of the IPs that you are using has not been whitelisted. In some cases, the what is whitelisted is the IP of the VPN that our clients are using; therefore, therefore without the connection to the company VPN while working remotely, the connection the the to FTP cannot be established.
In this case, we can add the currently used IP to the whitelist via a support ticket, or try to connect connecting via VPN that we are using on a daily basis.Q6.
Why was my package
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moved to the “Invalid” directory?
A: When the package is moved to the invalid directory, it means that the connector is working since it processed new files. However, for some reason, XTM Bridge was not able to create a project from the respective package.
Most probably, this was has happened due to the reasons pointed out in the first question described in of this articlesection.Q7.
Why do the files disappear from the “import” directory on FTP?
A: If the files disappeared from the “import” directory, this indicates that the connector processed the files. They can be moved to the directory that stores the ongoing projects, by default named as “created”, or to the “invalid” directory if the uploaded package will not result in the creating a project creation, ref. Refer to this question 6th.Q8.
Can I use different Templates while creating projects via XTM Bridge?
A: Yes, if you are not using the one hardcoded hard-coded template, we can set the your connector to inherit them the project templates from the folder structure of the package uploaded to FTP, ; for example, Template_ID/Project_name/Files.Q9.
Can I use different
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XTM customers while creating a project via Bridge?
A: The Bridge is allowing us to use different customers XTM Bridge allows using different XTM customers, determined by the folder with the Customer name or ID in the folder structure.Q10.
Can I add reference files to the projects using XTM Bridge?
A: We can set the XTM Bridge to upload the reference files to the project as well. In this case, we need to determine the exact folder name where XTM Bridge should be watching looking out for the files that have to be added as references into the XTM Project.Q11.
Can I upload the
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ZIP package via XTM Bridge?
A: Bridge is allowing us to upload XTM Bridge allows uploading the translation files in the .zip format. However, in this case we need to determine how the connector should behave if the .zip is being uploaded.
We can upload the zip ZIP file which should be sent directly to XTM Cloud, or we can extract it on the FTP before creating the project creation.
In case we are using the folder structure of the packages that , which allows us to inherit different CustomersXTM customers, project templates etc., from its structure, then the extracting of the package before it will is be moved to XTM Cloud is the best way to goproceed.Q12.
How often
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XTM Bridge is checking the folders on FTP
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, to determine that new files arrived?
A: In the connector configuration, we can determine the waiting time between the loops of checking the FTP, creating projects and their statuses, which means that If if, for example, projects creation etc. from one iteration take takes 1 minute, the time between the loops will be 1 minute plus the set waiting time. By default, the waiting time is set to 1 minute.Q13.
Why do target files arrive in separate folders with language codes?
A: This depends on the connectors connector’s configuration, where we can determine if the target files should be placed under the subfolders sub-folders with language code, or if we should omit them.