Introduction

You might sometimes encounter different problems with the connection to and/or performance of the XTM Cloud platform. The reason for problems of this type might vary, depending on the client, client geographical location, the way the client connects to the Internet and the overall stability of the Internet itself, etc. Therefore, this does not necessarily mean that the issue is always on the XTM Cloud side so, before creating a ticket to the XTM International Support team, we highly recommend that you first check the user’s end environment to make sure that no issues are present there.

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