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Introduction
Below you will find the most common causes of issues involving project activation in the XTM Cloud UI.
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EXAMPLE:
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Project older than April 2018 on XTM Cloud
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returns error
To save disc space, XTM Cloud stores archived projects on a separate, secure server. This method of preservation was introduced in April 2018, and any project that was created before this implementation is only available for restoration by the XTM International Support team.
Solution: If your project matches those criteria, create a suitable ticket for the XTM International Support team and provide the following details:
Customer ID (see How to find a customer ID for help),
Project ID (see How to find a project ID for help).
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IMPORTANT! Due to the nature of the method described above, the specified projects will be available after 6 to 12 hours. |
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Note, that you should seamlessly be able to manually reactivate projects even if they are older than 1 year. |
A subcontracted project cannot be activated by an LSP
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