Introduction

Below are the most common problems clients report in tickets concerning the Adobe InDesign server and InDesign files.

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If the problem keeps on persisting, create a suitable ticket for the XTM International Support team and provide details.

InDesign file analysis process

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takes too long

Solution: The InDesign Server places files in a queue and processes them one by one. In some cases, with many large files, the analysis might take quite a long time. This is because the file is still in the queue and must wait until the analysis of the preceding files finishes. In XTM Cloud, we currently only have one queue for analyzing InDesign files. Once the files have been processed, they are sent back to XTM Cloud.

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