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Once both sides have specified all the information correctly, and clicked the Save button, a green message should be displayed, confirming that a two-way connection has been established.
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If the connection details are missing or incorrect, and a user clicks the Save button, a yellow message should be displayed, informing them:
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Why is it not possible to start the project on the LSP side when the LSP has been assigned to the first step in the project’s workflow?
If a yellow border is displayed in the project’s workflow on the LSP (contractor) side, when the LSP has been assigned to the first workflow step, this indicates that the project has simply not been started on the contractor’s side.
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The error message in question might stem from some technical issues on the XTM Cloud side (e.g. blocked database transactions), in which should not hesitate to contact the XTM International Support team, to address the issue.
My project has disappeared. Can you tell
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me
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why?
One of the reasons that you cannot see the project might be that the contractor has reassigned or deleted it. It might be also possible for the contractor to change the name of the project. In any case, do not hesitate to contact the contractor for more information.
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