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Connect your e-mail to the XTRF instance via Email Assistant

To set up a connection between an e-mail address and your XTRF instance, perform the following steps: 

  1. Go to the link: https://email-assistant.xtrf.eu/ 

  2. Select your e-mail service provider.

  3. Allow the requested access. The Connect XTRF instance pop-up will appear.

  4. Click the Let’s go! button to proceed. You will be directed to the XTRF Email Assistant instance page.

  5. Provide your XTRF URL (e.g., https://yourcompanyname.xtrf.eu).
    💡 To get the XTRF URL, log in to your XTRF in another tab and copy the address. 

  6. Provide the XTRF API Access Token. To get the token, perform the following steps:

    1. Go to the XTRF Home Portal > top menu bar > (blue star) > Personal Settings > My Account > Access Tokens tab.

    2. Click the Edit button.

    3. Click the Generate button. Below the table displaying the old tokens, the A new access token has just been generated section will appear,followed by the token number.

    4. Copy that number and paste it to the XTRF API Access Token field in the XTRF Email Assistant form.
      Note: (info) Check the Generate an access token for the Home Portal API article for more details.

  7. Click the Submit button.

Now your XTRF e-mail assistant service is active. You can see the status screen.

Disconnect your XTRF instance from the Email Assistant service

On the user level

Disconnect your e-mail

  1. Go to https://email-assistant.xtrf.eu and log in with the e-mail address connected to the service.

  2. Scroll down to the Connected to: card.

  3. Click the unlink?button next to the instance address:

  4. (Optional) Repeat this process for every e-mail account connected to the service.

This way, no further e-mails from the connected address will be analyzed by the Email Assistant.

Remove the Email Assistant permission to access your inbox 

  1. Go to the https://account.live.com/consent/Manage

  2. Find XTRF Assistant

  3. Click Edit

  4. Click Remove permissions.

On the company level

If you are authorized to make decisions regarding active features on the XTRF instance, please contact the XTRF HelpdeskSupport and create a request to remove the Email Assistant service from your license.

  • This action will be performed within a time frame described in the support terms and conditions.

  • The Email Assistant will not analyze any further emails from the accounts connected to your XTRF instance.

  • No new accounts will be allowed to connect to that XTRF instance as well.

Info

This action does not affect test instances.

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