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Before you read this article, make sure you have a good understanding of Subcontractor rights and restrictions, described in this article: What can the LSP do or not do in a subcontracted project! |
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Questions and answers
How can the LSP apply their own setting for the contractor’s project?
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Once both sides have specified all the information correctly, and clicked the Save button, a green message should be displayed, confirming that a two-way connection has been established.
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If the connection details are missing or incorrect, and a user clicks the Save button, a yellow message should be displayed, informing them:
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Why is it not possible to start the project on the LSP side when the LSP has been assigned to the first step in the project’s workflow?
If a yellow border is displayed in the project’s workflow on the LSP (contractor) side, when the LSP has been assigned to the first workflow step, this indicates that the project has simply not been started on the contractor’s side.
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The error message in question might stem from some technical issues on the XTM Cloud side (database connection blocks, etc.e.g. blocked database transactions), in which should not hesitate to contact the XTM International Support team, to address the issue.
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