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Introduction
While attempting to log into XTM Connect – Google Sheets, you might sometimes come across the following error, which prevents you from getting in: Authorization is required to perform that action.
Despite rechecking your login credentials a few times, the issue persists and access to the connector is blocked.
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Instructions
In most cases, to resolve the problem, you need to perform standard troubleshooting steps, or else you just need to rule out the possibility of a connection issue being at fault.
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Usually, clearing the cache or going through incognito mode solves the problem! |
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Raising a JSM issue to XTM Support
Before raising a ticket to the XTM International Support team, reporting the access problem, make sure that all the steps detailed above have been followed and confirmed! |
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