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Most of the complimentary subscriptions to XTM have a defined inactivity time. If, for example, your company is using the Subcontracting license type, then an account of that type will be deleted after six months of inactivity. In such cases, every user associated with this account will be unable to enter the XTM Cloud platform.
Solution: If you have an account of this type and it is permanently blocked, create a suitable ticket for the XTM International Support team and provide all the necessary details. In most cases, you would just need to create a brand-new account.
Locked user account – security: account inactivity
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The message shown above indicates that your account has been locked due to your inactivity for a certain period of time.
Solution: The feature that determines this time frame is configurable in the global settings of a particular XTM Cloud instance (administrative privileges required!), in Configuration → Settings → Security → Authentication → Disable account after non-use (days).
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Therefore, there is no other option for you to log in than just to contact your project manager or administrator to unblock your account directly in the XTM Cloud UI.
Locked user account – security: login attempts,
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computer activation level
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After a few failed login attempts, the user’s account might be blocked. This is because XTM Cloud offers a vast variety of account protection measures.
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