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Introduction
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Ensure that the Yes, save results in user record LQA option is enabled in the Workflow editor, for the step in which LQA evaluation is to be performed.
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Ensure that the LQA-preceding step is fully performed by the assigned linguist (LQA-related segments must be manually confirmed so that they have green status in XTM Workbench).
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Ensure that the very LQA step is fully performed by the assigned linguist (LQA-related segments must be manually confirmed so that they have green status in XTM Workbench).
Ensure that both linguists (Translator and LQA reviewer) stay assigned to the relevant steps after finishing the LQA step. If either of them are missing at that time, the LQA report will not be generated.
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IMPORTANT! If all the cases described above have been verified, but the issue still occurs, create a support ticket for the XTM International Support team and provide all the details needed for investigation. |
The LQA report is generated, but contains no errors, and its score is 100%, despite LQA errors having been added in the LQA step and the segments having been confirmed
Solution: Such a situation can occur for a couple of reasons:
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