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Issue description & Solution

No editing rights

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This issue occurs when you open XTM Workbench in Read-only mode, for a particular file.

Solution: Ensure that the Read-only option is not selected when accessing XTM Workbench.

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Session from the previous user is still active

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Our editing tool only permits one user to operate on a particular part of the document at a particular time. If, for example, you have your file opened in the 1-100 segment range, the second user who attempts to access that part of the file will find that they are locked because the previous user'’s session is still active.

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If the lock is only on one file and does not time out after some fixed time interval, moving your workflow back or forth solves the issue.

ICE-matched segments are uneditable

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Sometimes a project manager who created a specific project or was assigned to might decide to disable the editing of ICE-matched segments.

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Keep in mind that only project managers can see the project’s general details, so if you think that a particular ICE-matched segment needs modifying, contact them directly to address the issue.

Locked ICE and Leverage-matched segments

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Sometimes a project manager who created a specific project or was assigned to it might decide to disable the editing of ICE and Leveraged matches.

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It is possible grant a particular user access to lock/unlock segments in the user's settings in Users → User list → (select a user) → Access rights → XTM Workbench → Segment locking rights.

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Segments locked by an approved user

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Solution: As mentioned in the previous case, any user that has valid Lock and unlock rights granted, can lock a particular segment and prevent any changes to it after that. A locked segment of this kind can be then unlocked by any user with similar Lock and unlock rights.

Segments are locked by a Contractor

If your company has received a project from a Contractor, this kind of project is controlled by the contractor's settings.

Solution: If the Contractor has some segment-locking options enabled, they are likely to be the reason for this issue. Ask your contractor to review project-related settings that were mentioned above. If you are a linguist, ask your XTM Cloud project manager to forward your questions to the contractor.

Segments locked in offline-translation XLIFF file

Sometimes segments might be locked in XTM Workbench due to the fact that they have been locked in a generated offline-translation XLIFF file. See the following article to learn more about locking segments directly in such XLIFF file: How to translate offline (use of XLIFF files).

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