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Introduction
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Issue description & Solution
Session has expired when a user is working in XTM Workbench
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An error like this might be caused by many different factors such as plugins, user mistakes, long periods of user inactivity (30 minutes), etc.’ However, there are two most frequent mistakes that clients make, that lead to the shutting down of a Workbench session. Those are:
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| Info |
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In XTM Workbench, you can work on more than one file/document at the same time. When the user has logged out from the PM GUI (from the current user account), the session opened in a separate tab should expire soon (after approximately 3-7 minutes). |
Generating a HAR file from Google Chrome
The XTM International Support team may ask you to send them the so-called HAR file, to further troubleshoot the issue.
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Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
If it is not, check the Preserve log box.
Click the crossed-circle button to clear any existing logs from the Network tab.
Reproduce the issue while the network requests are being recorded.
Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
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After you open XTM Workbench for the affected project, you see the "INITIALIZATION_ERROR" message
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You will also encounter a problem with target file generation in Project editor → Files. The error will be labeled “Empty document manager“:
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Once we inform you that the problem has been resolved, close the XTM Workbench tab, open the file up once again from the Project Editor → Workflow and check if it opens correctly. You can also generate a target file for the affected file. |
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Grey screen upon entering XTM Workbench
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Solution: The issue is most likely related to WebSockets. Click here here for more information and troubleshooting guidelines.
XTM Workbench failed to open because it has already been opened in another tab
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The message:
This document is already open in another window/tab. Continue your work in the opened window/tab or close it and reopen the document.
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Solution: Ensure that you have only one XTM Workbench tab open at a time by closing the rest. If you still experience the issue, perform the basic troubleshooting steps specified in the first issue above.
Segments lock up in XTM Workbench due to no editing rights
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This issue occurs when you open XTM Workbench in <em>“Read-only</em> mode, for a particular file.
Solution: Ensure that the Read-only option is not selected when accessing XTM Workbench.
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Segments locked in XTM Workbench by another user
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Our editing tool only permits one user to operate on a particular part of the document at a particular time. If, for example, you have your file opened in the 1-100 segment range, the second user who attempts to access that part of the file will find that they are locked because the previous user's session is still active.
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If the lock is only on one file and does not time out after some fixed time interval, moving your workflow back or forth solves the issue.
XTM Workbench cannot be opened for subcontracted projects
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In the vast majority of cases, the message above pops up when a Linguist opens XTM Workbench for projects which are subcontracted.
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If the two above cases have been checked but you are still not able to access XTM Workbench for those projects, create a suitable ticket for the XTM International Support team and provide all the details.