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Issue description & Solution
No rate card(s) configured for a linguist/LSP assigned to workflow step(s)
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Solution: The message itself is pretty self-explanatory. To generate costs correctly, you need to set up an suitable rate card in the user’s profile (Users → User list → (select user) → Rate cards) by choosing the appropriate language combination, subject matter and billing currency for the user (see How to create a rate card for a linguist for help).
No exchange rate for the user billing currency
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Solution: If a particular user has a rate card with a currency that is different from your system billing currency, and this other billing currency has been selected and the rate card has been created, you also need to set an exchange rate for this rate card currency (this must be done for each currency used by your vendors) in Configuration → Data → Estimates → Exchange rates.
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Keep in mind that, once the exchange rate has been created, you must enter a value (greater than 0), otherwise, the exchange rate will not be saved.
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Lack of statistics for a user
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Solution: The issue occurs if you have either decided to generate costs on the basis of the Statistics source or Statistics target but your linguist has not performed any actual work yet. In such a case, the Statistics tab will be empty:
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Changing the status of a segment:
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Group is assigned to a task
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Solution: Assigning a group to the step instead of a single linguist is incorrect: you cannot assign a group to generate costs.
Resources are not assigned to a task
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Solution: Check that linguists have been assigned to workflow step(s) correctly in Project editor → Workflow.
Missing rate card values for a particular workflow step(s)
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Solution: In the user's rate card, ensure that you enter the appropriate values in all the workflow steps that apply for a particular user:
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Rate card has not been configured for time tracking
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The problem occurs when costs are generated on "Time or metrics/statistics" and you calculate the costs on the basis of manual time. In this case, the costs generator will always use the time tracked first.
Solution: In such a case, remember to fill in the appropriate Price per hour section in your rate card; you need to expand the Fixed price section first:
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Manual time has not been entered
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The problem occurs when costs are generated on "Time or metrics/statistics", and you calculate the costs on the basis of manual time. In this case, the costs generator will always use the time tracked first. If no time has been specified but the Calculate costs based on manual time checkbox has been selected in the Workflow editor, the warning message shown above will be displayed.
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