...
Avoid using text for translation inside images. Text inside raster images (such as PNG/JPG/JPEG) cannot be sent for translation.
Ensure that hidden characters are being displayed.
Use hard return correctly, to create a new paragraph, not to wrap text!
Avoid using tabulation (the Tab key): use indentation instead.
Use Paragraph styles to format text.
Make sure that the language attribute is applied correctly.
Pay attention to hyphenation.
...
The InDesign server that XTM Cloud uses to process files has either stopped or is having problems processing the file
Solution: In such a case, create a suitable ticket for the XTM International Support team and provide details.
...
Solution: Make sure that the content you do want to translate is neither in the hidden or locked layer because it is not extracted by XTM Cloud. 2.
InDesign configuration (ITS) has been applied incorrectly by our XTM International Support team or a file with a different structure has been used with a particular set of ITS rules
Solution: In such a case, create a suitable ticket for the XTM International Support team and provide details.
...
Solution: To resolve this issue, either downgrade the InDesign version of your INDD file or try using IDML files instead. 2.
Temporary server issues
Solution: On rare occasions, there are problems between the XTM Cloud and InDesign server. In the majority of situations, such issues are temporary and after a time, when a user triggers reanalysis of the project, the file will be processed correctly.
...
Take the faulty target IDML/INDD file and create a TEST project with it.
The analysis will most likely fail, and you will see the reason in an error message in Project editor → Workflow → (open “error message” log).
...
...
Unzip the IDML file on your computer and go to the file using the path from the above stack trace.
...
Search for the suggested keyword (in this case, xtm:style).
...
...
Use the translatable text along with search/filter segments in XTM Workbench.
...
...
As you can see, this segment causes the issue. If possible, arrange a better placement of the inline tags.
InDesign issues relating to XTM Visual mode (Visual Editor)
...