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Below you will find the most common causes of issues with involving project activation in the XTM Cloud UI.
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Issue description & Solution
There is a timeout in the browser
Activation The activation of bulky large projects can take a while and can usually can result in timeouts in the browser.
Solution: Usually, a few you just need to clicks on the Wait button results in an already activated button a few times to activate the project. In some cases, the clicking the Wait button button produces no visual results , however, but the process is initiated in the background and is over completed after some time; if you access the UI after a couple of minutes, the project is active.
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IMPORTANT! Please, refrain from clicking the Activate Do not click the Activate button too many times, as this will cause permanent issues for a given specific project. |
API users: please, utilize the updateProjectActivity use the updateProjectActivity method to activate your projects and bypass the cumbersome UI activation.
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Project older than April 2018 on XTM Cloud return error
To save disc space, XTM Cloud stores archived projects on a separate, secure server. This method of preservation has been was introduced in April 2018, and any project that was created before this implementation is only available for restoration only by the XTM International Support team.
Solution: If your project matches those criteria, please, create a proper suitable ticket to for the XTM International Support team and provide the following details:
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IMPORTANT! Due to the nature of the method described above |
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, the specified projects |
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will be available after 6 |
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to 12 hours. |
A subcontracted project cannot be activated by an LSP
Solution: If you have received a project from a contractor, and it got has been archived for whatever reason, please, reach out to contact your contractor and ask them to activate the project. If they activated it , yet but the project is still inactive on your side, please, create a proper suitable ticket to for the XTM International Support team and provide all the necessary details (as specified in the previous case).
A project cannot be activated after a migration or XTM Cloud upgrade
While A project cannot be activated after a migration or XTM Cloud upgrade</h3><p>While our standard tests usually eliminate such issues before a client has a chance to notice it, sometimes you can sometimes encounter this problem after your standalone server was has either migrated or been upgraded.
Solution: If this is the case, please, create a proper suitable ticket to for the XTM International Support team and provide all the necessary details.