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New configuration
While requesting When you request a configuration, the most important part thing to tell us about is the desired outcome, kindly as detailed required outcome: please do so in as much detail as possible.
Please, raise Create a proper suitable ticket to for the XTM support International Support team and provide the following details:
What should (or should not, if that is the case) be translatable; for example, columns of in an Excel file, XML nodes, etc.
What files will be used for projects using this configuration or, more specifically, the which file extensions, e.g.? Examples: XLSX, DOCX, XML.
The URL you are using to access XTM as well as Cloud and the company name used during the login process.
Where should the configuration be set up? Should it be a filter template, a customer-specificconfiguration, or set up globally for all the customers? Please, do remember Remember that there is a configuration hierarchy of configuration within XTM Cloud (pleasefor details, click here for more information).
To give an exampleEXAMPLE:
Case: There is a configuration set globally that column “A” for , in Excel files, column “A" is not to be extracted for translation. Result: The "A" column “A” will not be translated. Case: Given the customer’s “Test customer” configuration is defined to have the column “A” as having the "A" column translatable. Result: The "A" column “A” would be translated for in projects for this customer, but not for in projects for other customers. Case: Given the filter template configuration to translate column “A” "A" cells if the "B" column “B” contains the word “translate” "translate" next to the cell, and we use this filter template for the project. Result: All the cells in column “A” "A" with the word “translate” in column “B” "B" will be translated. |
Provide the XTM International Support team with exemplary examples of source files that are meant to be used with the new configuration. Having exemplary example source files provided is has proven to greatly speed up the process of the configuration development process.
If the new configuration would be similar to an existing one, but with implemented changes, please, note tell us so. Having When this information is provided to us, we can understand more deeply the core basis of the presented matter issue more deeply and understand much quicker what the expected outcome is much more quickly.
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If certain attachments are too big for to send by the e-mail, we suggest creating a test project with the name “XTM International Support test project, ticket: (…)”. Please, rememberRemember: the more information provided, the better solution we can implement. |
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I would like to have changes implemented…
The process of implementing changes to It is probably simpler to implement changes in an existing configuration is (most likely) simpler than creating than to create a new one from scratch.
To Before you request the changes, please, first consult your team members to determine whether or not any of the changes would negatively affect the old/, current /or future projects. If so, we highly recommend creating a new filter template, as this is as simple as copying the files, but with slight modifications. If you have any questions if about whether a certain particular change would affect some projects, feel free to ask themus.
If you do not want to create a new configuration and modify the existing one, please, point us to an existing project with in which the configuration is used and specify what changes should be changed about made to it.