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This article provides solutions to the most common issues with Costs & Metrics reports.
Before consulting reading the article below article, please, make sure you are well familiarized with the mechanism as well as prerequisites for proper the , we recommend that you have a good understanding of the mechanism and the prerequisites for correct generation of the Costs & Metrics report, which is thoroughly described in detail in a dedicated article: Costs & Metrics reports. Also, since the proper correct generation of Costs & Metrics reports indescretely depends depend on the correct generation of costs for a given project, please, make sure you are also familiarized with the following article that lays out and troubleshoots specific project. Make sure that you have also read the article below. It describes and provides troubleshooting tips for the most common causes for incorrect costs generation: Costs generation - most common issues & troubleshooting. |
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Reports are being generated endlessly
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Solution: The above This behavior of by XTM Cloud is not correct and should, indeed, incorrect and must be reported to the XTM International Support team and the . Please provide details provided.
However, please remember to first wait a certain amount of time (due to technical difficulties, for little time and see if the issue resolves itself. For example, the process may might sometimes take longer than expected ) and refrain from generating due to technical difficulties. Please do not generate many reports in a row because with a high degree of probability it is highly likely that this will not help in generating to generated the report, but it . It can only increase the number of blocked database queries, which at some point may cause XTM to cease its operability in might stop XTM Cloud from operating, for all users on a given particular server.
The data in a report is inconsistent with whatever is in the UI
Solution: Please Remember that, remember that by default, the Costs & The Metrics report retrieved from given specific projects is based upon on data from the last correctly generated costs in those projects, i.e. those which did not contain errors or warnings after the generation process - – red and yellow symbols next to entries in Project editor → Estimates → Costs.
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IMPORTANT! |
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Note that there is an Include costs with warnings in Cost and metrics reports option, which |
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enables cost entries with WARNINGS (yellow) in |
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reports as well. |
Make sure that after After you change the project settings or the cost settings, make sure that the costs are generated again before attempting you attempt to generate the said report. Generating a report does not automatically generate costs if in a given project any costs were correctly generated in the past, in a specific project.
Please, also Also remember that, when the report is generated, if the project does not contain correctly generated costs, when generating the report, the costs will be created based on the basis of the settings set up made in Configuration → Data → Estimates → Cost settings→ Cost settings.
Projects which are included in the scope are missing in the generated report
Solution: As was mentioned in the Introduction, the most possible probable reason for such a state of affairs this situation is that the costs for the projects in question have been generated incorrectly. Therefore, in order to verify if this is the case, please, go to Project editor → Estimates → Costs, for a given specific project and address the issue by looking up to reading this article.