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Below are the most common problems clients report in tickets concerning translation memory (TM).
Before reading the article below, we recommend that you read the step-by-step guideline to importing your TM: How to import a translation memory (TM) into XTM. |
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Issue description & Solution
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TM import was performed but the content is not found in the TM manager
If Import was performed but the content is not found in the TM manager, it might indicate that such translations were already present in XTM Cloud, but under a different project. XTM Cloud recognizes them as duplicates and consequently ignores them. If there were any issues with the inlines, XTM Cloud would show TM import done with errors, otherwise there is no message.
The behavior in case of the duplicates is based on the options selected in Configuration → Settings → Translation → TM:
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Additionally, the segment is considered a duplicate if the source, target, and context are the same as in an existing TM. In such a case, it will not be imported even if the duplicate settings are set to never modify an existing TM.
Import was performed but with errors
If the import was performed but with errors, do not hesitate to contact the XTM International Support team. They would need to determine the cause of the import with errors as well as verify the logs. Most of these cases are caused by inline tags.
"&" or other special characters being displayed in the TM source
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