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You will also encounter a problem with target file generation in Project editor → Files. The error will be labeled “Empty document manager“:
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If you cannot perform the reanalysis, use the second solution. In this case, raise a support ticket and provide details. In it, to save time, send the XTM Workbench ID from the moment the problem occurred (click here for help). The XTM International Support team will take it from there.
Once we inform you that the problem has been resolved, close the XTM Workbench tab, open the file up once again from the Project Editor → Workflow and check if it opens correctly. You can also generate a target file for the affected file. |
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Grey screen upon entering XTM Workbench
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Alternatively, the connection between the servers has failed and both the Contractor and you would need to reestablish it by verifying the connection details in Users → LSPs → (select an LSP) → LSP editor → Connection → Connection information from the LSP.
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