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There are many reasons for locked segments upon entering Workbench for a given filein a particular file being locked when you open it in XTM Workbench. Below you will find the most common causes, with a proposed an explanation and suggested solution.
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Issue description & Solution
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This issue occurs when you happen to enter Workbench for a given file in the open XTM Workbench in Read-only mode, for a particular file.
Solution: Please, make sure Ensure that the Read-only option is unchecked not selected when accessing XTM Workbench.
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Session from the previous user is still active
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Our editing tool allows only permits one user to operate on a given particular part of the document at a given particular time. If, for example, you have your file opened in the 1-100 segment range, the second user who attempts to access that part of the file will have them locked up owing to the previous user’s session being in effectfind that they are locked because the previous user'’s session is still active.
What is more, if another user enters the subsequent next workflow step right after the preceding step is finished, they the segments will also have segments be locked up.
This is a security measure that prevents As in the case of the previous issue, this is yet another security measure. It prevents two linguists from modifying the very same part of a file by two linguists at the same time.
Solution: This behavior can be modified by the utilization of using different workflows, but as a rule of thumb, you should just close out the Workbench window, wait patiently for around 10 minutes and then enter start the editor again.
In some rare cases, if a user closes improperly XTM Cloud incorrectly, with the Workbench opened, his that user's session (still opened open in XTM Workbench) can linger for a while, blocking your access to segments as though the user was still working. In such cases, waiting around 5 minutes before accessing the file again should help.
If the lock is only on one file and does not time out after some durationfixed time interval, moving your workflow back or forth solves the issue.
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Sometimes a project manager who created a given specific project or was assigned to may might decide to disable the editing of ICE-matched segments.
Solution: If only ICE matches are locked, then most likely it is due to this checkbox being deactivated in Project editor → General info → General info → Allow editing of ICE matches.
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Please, keep Keep in mind that only project managers can see the project’s general details are visible only for project managers, so if you think that a certain particular ICE-matched segment needs modifying, please, contact them directly to address the issue.
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Sometimes a project manager who created a given specific project or was assigned to may it might decide to disable the editing of ICE and Leveraged matches.
Solution: If only ICE matches are locked, then this is most likely it is due to because this checkbox being deactivated has been deselected in the Project editor → General info → General info → Mark segments as locked when.
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Please, keep Keep in mind that the project’s general details are visible only for project managersonly project managers can see the project's general details, so if you think that a certain particular ICE or Leverage-matched segment needs modifying, please, contact them directly to address the issue.
It is possible grant the a particular user access to lock/unlock segments for a particular user in the user’s user's settings in Users → User list → (select a user) → Access rights → XTM Workbench → Segment locking rights.
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Segments locked by an approved user
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Solution: As was mentioned in the context of the previous case, any user that has a proper valid Lock and unlock rights rights granted, can lock a given particular segment and prevent its further edition. Such a locked segment any changes to it after that. A locked segment of this kind can be then unlocked by any user with a similar similar Lock and unlock rights.
Segments are locked by a
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Contractor
If your company has received a project from a contractor, such a Contractor, this kind of project is governed controlled by the contractor's settings.
Solution: If the contractor Contractor has some segment-locking options enabled, chances are that this is they are likely to be the reason behind for this issue. Please, ask Ask your contractor to review project-related settings that were mentioned above. If you are a linguist, please, ask your XTM Cloud project manager to forward your questions to the contractor.