Introduction

Many a time you may encounter different problems with the connection to and/or performance of the XTM platform. The reason for such type of problems may vary, depending on the client himself, his geographical location, the way he is connecting to the Internet and the overall stability of the latter, etc. Therefore, this does not necessarily mean that the issue is always on the XTM side, so prior to raising a ticket to the XTM Support team, it is first highly recommended to check the user’s end environment in order to make sure that no foibles are present there.

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Sometimes the issue does not persist to one user only but it occurs across all the users residing in a particular server. This usually happens for suite (on premise) clients who manage the entire server and all of its resources on their own (please, click here for more information).

If this is the case, please, reach out to your fellow colleagues and/or project managers, and, above all, to your IT management to inform them about any potential server’s temporary performance issues, or, if the problem is already well known, be advised on further steps.

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