Introduction

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Once both sides have specified all the information correctly, and clicked the Save button, a green message should be displayed, confirming that a two-way connection has been established.

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If the connection details are missing or incorrect, and a user clicks the Save button, a yellow message should be displayed, informing them:

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Why is it not possible to start the project on the LSP side when the LSP has been assigned to the first step in the project’s workflow?

If a yellow border is displayed in the project’s workflow on the LSP (contractor) side, when the LSP has been assigned to the first workflow step, this indicates that the project has simply not been started on the contractor’s side.

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One of the reasons that you cannot see the project might be that the contractor reassigned or deleted it. It might be also possible for the contractor to change the name of the project. In any case, do not hesitate to contact the contractor for more information.

ICE matches are locked. Can you help?

The subcontractor inherits the setting of the Allow editing of ICE segments option directly from the contractor.

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Therefore, if the contractor has it enabled, it will also be enabled on the LSP side. Analogically, if it is disabled, it will also be disabled on the LSP side.

However, after the project is created in XTM Cloud, the change of this setting is not passed automatically on to the LSP side. If the contractor enables it after the project is created, the LSP also needs to enable it on their side to be able to unlock the ICE-matched segments.