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IMPORTANT!
There is a possibility to alter what email notifications a given XTM user can receive. Such a change can be implemented by the XTM Support team on a given client's account, from the back-end side.
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Email recipients
Below you will find a handful of information as to when a notification is sent to a user with a given role.
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The below table presents some of the most common events taking place in XTM as well as users to whom the respective emails are sent.
| ROLE OF THE RECIPIENT | ||||||
|---|---|---|---|---|---|---|---|
| ROLE OF THE RECIPIENT | ||||||
EVENT | ALL USERS | PROJECT MANAGER (PM) | PM - PROJECTS & CUSTOMERS (LPM) | PM - PROJECT CREATOR & VIEWER (LPM) | CUSTOMER PM (CPM) | LINGUIST | CUSTOMER’S PROJECT WATCHER |
New user created | ✔ |
|
|
|
|
|
|
New project created (analysis finished) |
| ✔ | ✔ if creator | ✔ if creator | ✔ |
| ✔ |
New task allocated and started |
| ✔ |
|
|
| ✔ | ✔ |
Task deactivated |
| ✔ |
|
|
| ✔ | ✔ |
Task finished * |
| ✔ |
|
|
| ✔ | ✔ |
Task declined * |
| ✔ |
|
|
| ✔ | ✔ |
Task declined when a user is deleted |
| ✔ |
|
|
|
| ✔ |
Task reopened |
| ✔ |
|
|
| ✔ | ✔ |
Task reassigned |
|
|
|
|
| ✔ | ✔ |
Task deleted |
|
|
|
|
| ✔ | ✔ |
Password Reminder | ✔ |
|
|
|
|
|
|
Due dates |
| ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
Group task allocated |
|
|
|
|
| ✔ |
|
Group task accepted |
| ✔ |
|
|
| ✔ |
|
Group task rejected after accepting |
| ✔ |
|
|
| ✔ |
|
Allocation order group task rejected by linguist |
| ✔ |
|
|
| ✔ to next linguist in line | ✔ |
Project finished to PM |
| ✔ |
|
|
|
| ✔ |
Last linguist task changed |
| ✔ |
|
|
|
| ✔ |
Project confirmed |
| ✔ | ✔ | ✔ |
|
|
|
IMPORTANT!
Events marked with a * mean that the email is sent after an action by the linguist and are only sent for active tasks.
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Who becomes a Project Manager of the project?
In order to for a user to become a Project Manager of a given project, certain conditions have to be met.
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