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Introduction
Below are the most common problems clients put forward in tickets with regard to the XTM Visual mode.
Prior to reading the content of this article, you may want to get familiar with the following article in order to find out more about translating in XTM Visual mode: How to translate in XTM Visual Mode. |
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Issue description & Solution
InDesign font is squeezed or malformed
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Solution: This often happens when no font files are uploaded in the Preview Files after the project creation stage. To correct this, please follow the steps below:
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IMPORTANT! Please, note that all alterations to the Visual Mode will be displayed in a new project. In old projects, due to Visual Mode mechanics, only the target section of the mode will be changed, while the source part will remain unchanged until the project's reanalysis. |
Fonts in the preview and Visual Mode are malformed for Chinese/Japanese/Korean languages in an IDML file
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Solution: If for Chinese/Japanese/Korean languages you experience malformed font, then it most likely means that your source document contains a font that does not support those languages. In such a case, please, raise an XTM support ticket and send your IDML file that is utilizing fonts that are desirable for you for a given language. We will extract language data from such files and perform re-mapping.
Visual Mode is not opening up for DITA/XML files
Solution: If it is your first time uploading DITA/XML files, chances are you have Visual Mode for those files disabled. In such a case, please, send a ticket to the XTM Support team requesting the establishment of Visual Mode for the mentioned file extensions.
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IMPORTANT! Please, note also that if you requested previously Visual Mode for DITA/XML files with specific root nodes, then if you introduce files with a different root node, the support team will have to alter your Visual Mode configuration once again to make it work. |
Images are not displayed in Visual Mode
Solution: When uploading files to the Preview files section, please, make sure that:
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As far as InDesign files are concerned,in order to properly display their images in the Visual Mode and in preview files, you also need to upload relevant files in the Preview Files section in the project's general information tab. Please, click here to learn all the prerequisites.
Some parts of the text in Visual Mode are not clickable
Solution: Due to security reasons, XTM is blocking content that, mainly in HTML source files, is linked to a JavaScript code. Please, review your source file if it contains JavaScript code or is referring to an external sheet (which is in most cases uploaded in preview files), and if so, please, consider deleting it or altering the document before submitting it as an XTM project.
Difference in content between source file and Visual Mode
Solution: Please, keep in mind that Visual Mode aims to be a 1:1 representation of the source document. If some parts of the document are not visibly exposed in the file (e.g. attributes in the HTML source, InDesign style nodes, alternate content in DOCX), then it will not be represented in Visual Mode.
Also, if you requested for some ITS configurations to be established, parts that have been blocked from or exposed to translation this way will not be available in Visual Mode.
Source and target is misaligned in Visual Mode
Solution: This issue mostly occurs in InDesign. The following method can be applied to avert the problem.
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