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Introduction
XTM sends out emails to particular users, depending on the role, when certain events happen in the system, particularly in relation to project progress.
IMPORTANT!
There is a possibility to alter what email notifications a given XTM user can receive. Such a change can be implemented by the XTM Support team on a given client's account, on the back-end side.
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Email recipients
Below you will find a handful of information as to when a notification is sent to a user with a given role.
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IMPORTANT!
Events marked with a * mean that the email is sent after an action by the linguist and it is only sent for active tasks.
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Who becomes a Project Manager of the project?
In order to for a user to become a Project Manager of a given project, certain conditions have to be met.
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| Note |
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IMPORTANT! Please, distinguish between Customer's Project Manager and Customer PM (CPM)! These are two separate roles with different email notification rights. Customer's Project Manager is a user assigned to a specific Customer in Customer editor → Edit → Basic information → Project Manager. Customer PM (CPM) is a user created for a particular Customer in Customers → Customer PMs. |
Comparison of email notifications in projects with and without its Project Manager
The below two tables depict presence or absence of an email notification once a certain action is triggered, depending on whether or not a project has its Project Manager.
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DOES THE USER RECEIVE AN EMAIL? | PROJECT DOES NOT HAVE ITS PROJECT MANAGER (created by LPM/CPM, and the Customer had no a user assigned in Customer editor → Edit → Basic information → Project Manager) | |||
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ACTION ON PROJECT | All PROJECT MANAGERS (PM) | ALL PMs - PROJECTS & CUSTOMERS (LPM) | ALL PMs - PROJECT CREATOR & VIEWER (LPM) | ALL CUSTOMER PMs (CPM) |
CREATE / REANALYSE / PREPROCESS | ✔ | ✔ | ✔ | ✔ |
UPDATE | ✔ | ✔ |
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FINISH | ✔ | ✔ | ✔ | ✔ |
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Good to know!
Please, see below a couple of other vital points to bear in mind while dealing with XTM email notifications.
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