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Introduction
Since a great deal of logs are generated on the AEM side, in the event of issue troubleshooting by if you contact the XTM International Support team for issue troubleshooting, you will most probably be asked by them to deliver supply relevant logs from your AEM instance, in the form of a file, even more so especially if the XTM Support team does not have access to your server. This approach is usually used after they confirm that XTM logs are looking as Cloud logs look the way they expected or they need further information regarding about some issue found in XTM Cloud logs.
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Guidelines
Please follow Follow this step-by-step guide on how to get getting logs and also try it on your own with your AEM <em>AEM</em> instance.
Go to Adobe Experience Manager → Tools → Operations → Web Console.
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We are interested in the following two sections:
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This window contains information on shows what loggers are active and what they are actually monitoring.
This is the In this list of all available logs where , you would be mostly interested in ERROR logs. The path for each type of logs is visible as welllog is also displayed:
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3. You can save the file as a text document. Right-click on the desired required filename (for example, [/logs/error.log]), save, and name it at your discretion as required (make sure that you save it as a text document). Finally, send the file to the XTM International Support team.
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