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This article helps troubleshoot issues with involving the generation of LQA reports.
Before consulting reading the article below article, please, make sure you are well familiarized with the mechanism as well as prerequisites for the generation of the have a good understanding of the mechanism and the prerequisites for generating the Linguist (evaluative) LQA report, which are thoroughly described in a detail in this dedicated article: Two types of LQA report - description and use case! |
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Issue description & Solution
Sometimes the LQA score in the UI and the score in the generated report
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differ by 0.01%
Solution: This is a well-known behavior phenomenon but there is no plan to address it soon.
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Solution: Such a situation may happen in might occur for a couple of casesreasons:
Please, make sure Ensure that the following LQA option Yes, save results in user record LQA option is enabled in the Workflow editor, for the step where in which LQA evaluation is to be performed.
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2. Please make sure Ensure that the LQA-preceding step is fully performed by the assigned linguist (LQA-related segments have to must be manually confirmed to the so that they have green status in XTM Workbench).
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3. Please, make sure Ensure that the very LQA step is fully performed by the assigned linguist (LQA-related segments have to must be manually confirmed to the so that they have green status in XTM Workbench).
4. Please, make sure Ensure that both linguists (Translator and LQA reviewer) stay assigned to the respective relevant steps after finishing the LQA step. In case If either of them is are missing at that time, the LQA report will not generatebe generated.
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| Note |
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IMPORTANT! If all the cases described above |
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have been verified, |
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but the issue still occurs, |
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create a |
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support ticket |
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for the XTM International Support team and provide all the details needed for investigation. |
The LQA report is generated, but contains no errors
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, and its score is 100%, despite
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LQA errors having been added in the LQA step and
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the segments having been confirmed
Solution: Such a situation may happen in can occur for a couple of casesreasons:
Please, make sure Ensure that the LQA reviewer imposes errors on the segments that were modified by the linguist in the step before LQA-preceding step. If LQA errors are added to the segments that were not touched affected in the previous step, they will not be displayed in the report since they are out of the evaluation scope.
Please, make sure that it was Ensure that the actual linguist assigned to the task who has entered XTM Workbench and modified the segments.
It might be the case that whereas , although the LQA report that was generated was labeled for had the first linguist's name assigned to it (the one who was assigned linguist to whom the task was assigned), the LQA errors which were imposed created in the LQA step were allocated with the statistics that were saved for the second linguist, thus not being displayed so they were not included in the LQA report which evaluates that evaluated the first linguist.
In other words, the fact that another linguist was also working on this project caused issues with statistics that resulted in the wrong calculation of . As a result, LQA errors were calculated incorrectly.
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For LQA report and errors to be generated correctly, XTM Workbench has to must be opened by the proper correct linguist that is assigned , to whom the step has been assigned. If there are any mix-ups, errors then LQA will not be calculated correctly - , as shown in the case above case.
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If all the cases described above cases have been verified, yet but the issue still occurs, please, raise create a formal support ticket to for the XTM International Support team and provide all the details needed for investigation.