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The vast majority of issues clients report to the XTM support International Support team via tickets turn out to be bugs which need repairing by the XTM International development department.
By the XTM Support team, a BUG is defined as an undesirable behavior that occurs after certain particular conditions are met; in other words, it can be seamlessly reproduced by performing a set of actions in a strict ordersequence.
Therefore, it It is therefore essential for you to provide as much information as possible on about the problem encountered problem to facilitate a quicker bug , to speed up bug-fixing and ticket resolution.
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Guidelines
Below is presented the you can see a list of the items that you should consider including when you want to report a bug:
Internet browser you are using for your work in XTM Cloud (Google Chrome, Mozilla Firefox, etc.) and its exact version → please, click here for help;,
URL you are using to log in to the XTM Cloud platform;,
Company name you are using to log in to the XTM Cloud platform;,
If the problem pertains to concerns a specific project - , the project name or its ID, including some additional data, such as: filename(s), target language(s), particular segment(s) in XTM Workbench → please, click here for help;,
Detailed description of the issue: location of the problem, clarification on of the expected behavior, etc.;,
Step-by-step scenario on how to reproduce for reproducing the behavior - , if it can be reproduced;,
Confirmation on performing that you have performed the basic troubleshooting routine prior to raising before creating a support ticket: clearing out browser’s emptying the browser cache, trying another browser, running the browser without any plugins and/or extensions, trying the “Incognito mode” mode" (please, click here for help);,
Any additional information on the problem that might be useful from the XTM support International Support team standpoint (screenshots, video recordings, etc.). We highly recommend using the ScreenToGif tool for recording the screen and saving it as a GIF file or video. It is complimentary in its The portable version is free to use: ScreenToGif.