Introduction

The vast majority of issues clients report to the XTM support team via tickets turn out to be bugs which need repairing by the XTM development department.

By the XTM team, a BUG is defined as an undesirable behavior that occurs after certain conditions are met; in other words, it can be seamlessly reproduced by performing a set of actions in a strict order.

Therefore, it is essential for you to provide as much information as possible on the encountered problem to facilitate a quicker bug fixing and ticket resolution.

...

Guidelines

Below is presented the list of items you should consider including when you want to report a bug:

...