Introduction

Below are the most common problems clients put forward in tickets with regard to the MS Word Spellchecker.

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Issue description & Solution

The tooltip with the application to install in Workbench settings (Settings → General → QA) vanishes after hovering over the icon

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Solution: Clicking on the very icon causes the pop-up to remain and thus solves the issue.

The spellchecking cannot be performed for a certain language due to the proofing tools not being installed for MS Office

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Solution: Download and install the proofing tools for MS Office for this language. This can be done in Microsoft Word → Options → Language → Office authoring languages and proofing → Add new:

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The application port is not open

The MS Word Spellchecker application is connected through a TCP protocol and needs an open port to establish a proper connection to work.

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When the value is changed and saved, the MS Word Spellchecker should start working.

MS Word spellchecker cannot be run due to unsupported language

You might encounter the following problem in Workbench after activating the application.

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Solution: The error message is pretty self-explanatory, so in order to find out about supported target languages, make sure the client gets acquainted with the following link that presents the list of supported languages by MS Word: List of supported languages.

Lack of possibility to add words to the default dictionary

You may be wondering about the lack of possibility to add a word to the default dictionary when using the MS Word spellchecker.

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